Effective date: January 17, 2026
This Privacy Policy explains how TrustyDr (“we”, “us”) collects, uses, shares, and protects information when you use our website, mobile app, and related services (the “Services”).
1. Contact
For privacy questions or requests, contact support@trustydr.com.
2. Information we collect
- Information you provide: account details, profile information, appointment requests, and messages to support.
- Information collected automatically: device and usage data (such as pages viewed, performance, and crash logs) to improve reliability and security.
- Sensitive information: depending on your use, you may provide health-related information. We treat this as sensitive and apply heightened safeguards.
3. How we use information
- Provide and operate the Services
- Improve reliability, security, and user experience
- Respond to support requests and service communications
- Comply with legal obligations and enforce our Terms
4. Sharing
We may share information with service providers that help us run the Services (hosting, email/SMS, analytics, support tools), with healthcare providers when you request appointments, or when required by law. We do not sell personal information.
5. Data retention
We keep personal data only as long as needed to provide the Services and meet legal and security requirements. You can request deletion using the steps on our Data Deletion page.
6. Security
We use safeguards designed to protect information. No system is 100% secure, but we work to maintain appropriate protections.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Email support@trustydr.com to submit a request.
8. Cookies
We may use cookies necessary for basic site functionality. If we add non-essential analytics cookies, we will provide a notice where required.
9. Changes
We may update this policy from time to time and will update the effective date accordingly.