Part A — Operating your Medical Center on TrustyDr Healthcare
1. Introduction and relationship characterization
This Medical Center Agreement ("Agreement") governs the relationship between TrustyDr ("we," "us") and the medical center or clinic registered on TrustyDr Healthcare ("Center," "you," "your"). "App" carries the same meaning given to it in the Patient Terms of Service.
TrustyDr provides technology infrastructure that lets your Center register doctors and staff, manage schedules, receive and manage Appointments, and interact with patients. TrustyDr does not become a party to the care relationship between your Center (or its doctors) and any patient, does not become your agent, and this Agreement does not create a partnership, joint venture, franchise, or exclusive relationship between us. You remain an independent healthcare institution at all times.
This Agreement is provided in English, Arabic, and Kurdish. Each version is intended to convey the same meaning; if you have any question about a difference between versions, please contact us using the details in Section 15.
2. Who may accept this Agreement on the Center's behalf
This Agreement may be accepted electronically on behalf of your Center only by (a) the individual who owns the Center's account on the App (recorded as the Center's owner), or (b) an active staff member with the Center's own "center admin" role.
By accepting this Agreement, the individual doing so represents and warrants that they are authorized to bind the Center to this Agreement, and TrustyDr is entitled to rely on that representation without independently verifying it. Your acceptance — including which version of this Agreement you accepted, who accepted it, and when — is recorded by our systems and cannot be altered after the fact.
3. Eligibility and licensing representations
You represent and warrant that: your Center is validly established under applicable Iraqi law, including — where your Center is a private healthcare institution — the Law on Establishing Private Healthcare Institutions (Federal Law No. 25 of 2015); every doctor practicing through your Center holds current registration with the Iraqi Medical Association/Syndicate and any applicable Ministry of Health licensing; and the information you provide us about your Center and its staff is accurate and kept up to date.
TrustyDr reserves the right to verify, or require you to demonstrate, your Center's licensing, ownership, or authority to act at any time, and to restrict your Center's access to or visibility on the App pending that verification.
4. Staff and doctor management
You are responsible for the accuracy of the staff and doctor records you maintain on the App, for granting and revoking staff access appropriately, and for ensuring that only appropriately licensed doctors are listed as practicing through your Center. You acknowledge that TrustyDr does not independently verify every doctor's licensing status on an ongoing basis.
5. Appointments and patient care
Your Center and its doctors are solely responsible for the care given to patients booked through the App, including diagnosis, treatment, and any prescription — consistent with the Provider Terms of Service that apply individually to each doctor and staff member. TrustyDr provides scheduling and administrative infrastructure only.
6. Patient data handling as a Center
Through the App, your Center and its staff may access patient information necessary to provide care. You agree to: restrict access to that information to staff who need it to provide or administer care; handle it consistent with applicable Iraqi law, including the general professional-confidentiality duty described in the Provider Terms of Service; and notify us and, where required, affected patients promptly if a security incident involving that data occurs on your side.
7. Fees
Where TrustyDr charges your Center a fee for use of the App, that fee will be disclosed to you before it applies and is separate from any amount your Center charges patients for care.
8. Suspension and termination
Your Center's account may become non-operational automatically where a subscription or trial period you rely on expires without renewal, through our systems' own date-based calculation. Separately, we reserve the right to suspend or terminate your Center's access for cause, including fraud, loss of the licensing represented in Section 3, breach of this Agreement, or conduct that creates legal or regulatory risk for the App or its users.
9. Confidentiality
Each party agrees to keep the other's non-public business information confidential and to use it only in connection with this Agreement.
10. Warranty disclaimers and limitation of liability
The App is provided "as is." We make no warranty regarding patient volume, business outcomes, or the fitness of the App's tools for your Center's specific needs. To the maximum extent permitted by law, TrustyDr's total liability to your Center arising out of or relating to this Agreement is limited to the fees your Center has actually paid to TrustyDr in the six months before the claim arose. This limitation does not apply to liability that cannot be limited under applicable law, including liability for fraud or gross negligence, and does not limit your Center's or any of its doctors' own liability for the care given to patients.
11. Indemnification
You agree to indemnify TrustyDr against losses, claims, and damages arising from: the care given by your Center and its doctors; your non-compliance with any licensing or regulatory requirement applicable to your Center; and any false representation made regarding authority to accept this Agreement on the Center's behalf (Section 2).
12. Intellectual property
The App itself — its design, software, and branding — is owned by TrustyDr or its licensors. You retain ownership of your Center's own name, branding, and the content you provide; by using the App, you grant TrustyDr a license to display that content for the purpose of operating your Center's presence on the App.
13. Insurance
This Agreement does not currently impose an insurance requirement on your Center. TrustyDr may introduce a risk-proportionate insurance requirement in the future with appropriate notice.
14. Governing law and dispute resolution
This Agreement is governed by the laws of Iraq. Disputes arising out of or relating to this Agreement will be resolved through arbitration rather than through the courts, except where applicable law does not permit a matter to be arbitrated. The arbitration seat, administering institution, and applicable rules will be specified by TrustyDr consistent with applicable law; any such specification, or later change to it, will be communicated to you and, where it constitutes a material change to this Agreement, will follow the version and re-acceptance process described in Section 15.
15. Term, changes, and contact
This Agreement remains in effect for as long as your Center maintains an account on the App. Sections that by their nature should survive termination — including Confidentiality, Indemnification, and Limitation of Liability — continue to apply after this Agreement ends.
We may update this Agreement from time to time. Where a change is material, you will be asked to review and accept the updated Agreement before continuing to use the affected features.
Questions about this Agreement, or notices required under it, can be sent to support@trustydr.com.
Part B — Marketplace participation
Your Center does not currently have the ability to sell products through TrustyDr Marketplace. If TrustyDr Healthcare enables Marketplace participation for medical centers in the future, this Agreement will be updated to add the applicable seller-of-record, payment, and delivery obligations, and, because that would be a material change, you will be asked to review and accept the updated Agreement before using that functionality, consistent with Section 15 above.